Microsoft Dynamics AX2012

Multi Channel Commerce for Retail & Distribution companies - the perfect solution for companies trading across multiple channels

Maginus Multi Channel Commerce (MCC), powered by Microsoft Dynamics AX is designed for retail & distribution companies trading across multiple channels. It gives companies comprehensive control over multi-channel sales, CRM, Catalogue management, promotions, procurement, fulfilment, warehousing and customer service. This unparalleled solution allows companies to market, sell and deliver products and services to customers via retail outlets, the web, catalogue and mail order, telesales, kiosks and mobile technologies.

Powerful, agile, and simple to use, Microsoft Dynamics AX 2012 can help retailers and distributors anticipate and adapt quickly to changing demands thanks to a unified process repository built on best practices and simplicity that comes from a familiar user experience and built-in collaboration tools. Your business can use this ERP foundation to help improve efficiency and transparency in your business practices as you maximise the value of your existing technology investments.

Managing complex accounting, procurement, budgetary, human resources, and compliance mandates requires powerful software tools. The end-to-end ERP capabilities that Microsoft Dynamics AX 2012 puts in place can help you streamline processes across your organisation to help your people work smarter and faster.

With more than 30 Role Centres, integrated directly into customisable workflows, it give users intuitive, graphical displays of the business intelligence relevant to their specific jobs, so they can more easily prioritise and focus.

It also has more than 800 out-of-the-box reports which provide visibility to support smart decision-making.

With seamless interoperability with Microsoft Excel, Microsoft SharePoint, Windows Azure, and Microsoft Lync that enhances collaboration and information-sharing among employees, partners, and other agencies. 

With real-time insight and configurable workflows, Microsoft Dynamics AX 2012 can prepare your organisation to respond quickly to shifting requirements.    

Microsoft Dynamics AX 2012 can help you simplify complex processes.  The familiar look and intuitive feel of Microsoft Office helps to reduce the need for training and get your staff up and running faster.

• Drive Revenue: via more effective selling through multiple channels including retail stores, catalogues, kiosks, e-Commerce.
• Truly integrate sales channels: allowing you to offer your customers consistent service across channels including options such as click & collect, use coupons or vouchers in any channel, return goods instore that have been purchased in a different channel etc
• Tighter control of your finances: Efficiently track and analyse key information, improve productivity, and drive more intelligent decisions
• Manage your customers and suppliers: Bring your partners and suppliers closer by replacing paper-based processes with simple electronic exchanges of information to achieve more efficient back-office and a better experience for your customers.
• Improve customer satisfaction: web-enabled CRM capabilities let you automate day-to-day tasks to help your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.
• Do business anywhere in the world: With web-enabled technology, Dynamics AX allows you to reduce expenses by offering employees, customers, and partners self-service tools that offer better service while minimising administration workloads.
• Manage inventory and warehousing: Automated sales fulfilment and invoicing, connected distribution systems and integrated inventory tracking give you the capability to turn orders around faster, minimise carrying costs and increase inventory accuracy.

Features:

• Sales, marketing and CRM: user-friendly tools for customer lifecycle management
• Market segmentation: The catalogue management tools provide the capability to design plan and measure the profitability of marketing campaigns, based on customer segmentation and targeting.
• Catalogue Management: Content and catalogue costing
• Contact Centre: 360o view, up-selling, cross-selling, fast order entry
• Campaign Management: profitability analysis, promotions, customer segmentation including RFM
• Supply chain and logistics: carrier integration and transport planning
• Financials: multi-company and multi-division financial management capabilities
• Business intelligence: analyse performance and spot trends with integrated reporting and Key performance indicators
• Customisation: easily extend your capabilities as business needs dictate through the Microsoft object orientated architecture
• Globalisation: with built-in languages, currencies, and legal requirements for more than 30 countries, Dynamics AX can scale to meet your growing company's needs and help you make the most of new business opportunities

Integrates with well known products: Compatible with Microsoft SQL Server, BizTalk Server, Exchange, Office, and Windows – familiarity with this toolset keeps training costs down.