Customer Management

How do you measure the satisfaction of your customers? Customer relationship management helps you integrate every aspect of the interactions with your customer, whether that is to drive business, retain business or create customer loyalty.

Advanced Distribution Software makes customer management simple with a single, unified solution that manages customer hierarchies, customer notes, customer documents, advanced pricing and advanced discounting. Our Advanced Distribution Software enables you to centralize all your customer management tools, including: customer coupons, promotions management, customer contracts, customer bonuses, customer rebates, item classification and multiple barcode management.

Customer Hierarchies

Having difficulty separating your customers into groups for customized offers? Advanced Distribution Software allows you to differentiate your customers like never before and tailor specific discounts or pricing for a select customer level.

Customer Notes/Documents

You know accurate customer records are important to your business and your customer relationships, but tracking every invoice, note and meeting in one location seems impossible. Housing customer documents in multiple locations creates duplication, missing information and usually chaos. Let Advanced Distribution Software organize your documents!

Advanced Pricing and Discounting

Are your calculation methods leaving you with more questions than answers? Calculation methods are defined by the business rules for calculating prices, discounts, charges and supplementary items such as free items or gifts.

Coupons

Coupons can be a good tool for attracting prospects to your business and are greatly appreciated by your loyal customers. Unfortunately, distributing coupons can also be a big headache to track and record. Advanced Distribution Software has a perfect solution for your coupons.

Promotion Management

Managing promotions can be time consuming and complicated especially when targeting specific customer groups and/or customer levels. Tracking multiple promotions for multiple customer groups without an integrated solution such as Advanced Distribution Software is a poor use of time and resources.

Customer Contracts

Customer contracts are vital to your business; however, managing them all can be a hassle. Keeping track of different types of contracts, special terms and conditions, contract commitments and contract duration is very difficult to do manually. This is precisely why you need an integrated distribution solution such as Advanced Distribution Software.

Customer Bonus & Rebates

Every business wants to reward customer loyalty in hopes of driving more… customer loyalty. However, adding customer bonuses and customer rebates to your already overwhelmed customer management system seems like more work than it’s worth. Not with a distribution solution such as Advanced Distribution Software.

Item Classification

Item classification can help you organise and gain insight into your business. Advanced Distribution Software offers the item classification feature to integrate and systematise all your products.