Single solution for multi channel trading

Empowering retailers to market, sell and deliver products and services to customers across all channels, multi channel commerce systems such as Maginus MCC help to get the best out of a business. By maximising and extending the various channels to market, multi channel commerce systems offer a single solution across retail outlets, the web, catalogue and mail order, telesales, mobile, kiosks etc.

Giving retailers complete control over all sales, fulfilment and service, Maginus offers specialist multi channel commerce solutions. By providing an integrated approach and extending both the reach of the business and the knowledge of its customers, Maginus multi channel commerce solutions enable retailers to deliver a true customer-centric experience every time a customer engages with their business.

In store

The Maginus MCC (Multi Channel Commerce) solution is powered by Dynamics AX and is fully integrated with Microsoft Dynamics POS 2009, which delivers power, speed, and flexibility at the point of sale. The tight integration of this multi channel commerce solution allows retailers to offer ‘Click & Collect’ and also enables customers to return products bought online. In addition, customers can use loyalty points earned on line, in store and much more.

The web

The Maginus MCC multi channel commerce solution has everything required to build and run a successful e-Commerce operation, including powerful marketing tools such as SEO, affiliate marketing and email marketing. Sophisticated BI tools ensure retailers can measure performance, detect bottlenecks and identify opportunities to get the best out of multi channel commerce.

Catalogue and Mail Order

Enabling retailers to target customers more effectively based on buying patterns, the Maginus MCC multi channel commerce solution includes sophisticated Catalogue Management tools with the capability to design and plan marketing campaigns and promotions based on RFM segmentation. Call centre functionality allows sales staff to quickly take orders and provides prompts for up-selling/cross-selling to maximise order value. Moreover, because of the multi channel commerce capabilities of Maginus MCC, call centre staff can have visibility of orders placed online and orders placed in store if required, allowing staff to deliver an exceptional level of customer service.

Mobile

Mobile phones can be used to browse the internet and place orders. Maginus MCC multi channel commerce solutions enable retailers to offer this channel in order to maximise customer service.

Kiosks

Giving customers within the store the opportunity to order stock that isn’t available in store or order products from a wider stock list than can be accommodated in store, Kiosks allow retailers to make a version of their website available to customers whilst in the store, with products either delivered to store for pick up or sent to the customer’s home or business address. Maginus MCC multi channel commerce solutions allow retailers to oversee core sales and fulfilment processes across all channels within the same integrated multi channel commerce system.

Find out more about Maginus Multi Channel Commerce and how customers such as Cath Kidston, Hawkins Bazaar and Co-op Electrical benefit from Maginus Multi Channel Solutions.